Get in touch

Contact

We don't run a support inbox for the public tier — issues land on GitHub, sales go to email, and security goes to a separate inbox with a real disclosure SLA. Pick the channel that fits your message.

Security disclosures

security@stellarindex.io

Found a vulnerability? Email the security team directly — never open a public issue. We respond within 24 hours and credit the reporter on resolution per the disclosure policy in SECURITY.md.

Sales — Pro / Business / Enterprise

sales@stellarindex.io

Need higher than the 1,000 req/min Starter rate-limit, named on-call, dedicated regional capacity, or a Slack channel? Email sales with the tier you need (Pro = 10K rpm, Business = 50K rpm, Enterprise = custom) and your traffic profile.

General issues + feature requests

github.com/StellarIndex/stellar-index

Open a GitHub issue. Bug? Open it under Issues. Feature idea? Open under Discussions. The team triages daily; we don't run a separate support email for general questions.

Incident updates

status.stellarindex.io

Status page shows live system state. Subscribe to /v1/incidents.atom (Feedly, Slack RSS bot, etc.) for push-style notifications when an incident posts or resolves.

Architecture + methodology questions

/research

Most of our load-bearing decisions are documented as Architecture Decision Records (ADRs) and per-DEX integration audits. Browse them before reaching out — there's a good chance the rationale is already public.

FAQ

Is the public tier really free?

Yes. 60 req/min per IP, no auth, no signup. The same data the paid tiers serve, just rate-limited per-IP. Sign up only when you need the higher per-key rate limit and usage analytics.

Do you redistribute paid CEX data?

No. The CEX feeds we ingest (Binance, Coinbase, Kraken, etc.) are read from each venue’s public market-data API. We do not resell tier-restricted feeds. If you need a venue we don’t cover, open a GitHub issue.

Can I self-host this?

The repo is Apache-2.0 — yes. The whole stack runs on one box with Docker Compose; the Makefile has the bring-up. See the archival-node-bringup runbook in /docs/operations for end-to-end setup.

How do I become an early customer / design partner?

Email sales@stellarindex.io with your use-case + scale. Pre-launch we’re lining up a small set of design partners across wallets, fintechs, and on-chain DeFi for the v1 cutover.

Want an API key? Sign in with magic-link at /signin (no password) and mint one from /account. The same page shows your tier, 30d usage history, and per-key revoke buttons for rotation.